Refund policy
We have a 7-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. The product must include all accessories, manuals, hardware, and components originally supplied with it. You’ll also need the receipt or proof of purchase.
Returns are accepted only in the following cases:
Manufacturing defect
Product damaged during transit
Incorrect product delivered
Returns are generally not accepted for:
Change of mind
Incorrect product ordered by the customer
How to Request a Return?
To initiate a return, please submit a return request through your account on our website. If you need any assistance, please contact our customer support by starting a WhatsApp chat using the WhatsApp Chat button available on our website or by email at support@pravinationstore.in. We currently provide customer support through WhatsApp chat and email only. Voice call support is not available. Our customer support team is available Monday to Saturday, from 9:00 AM to 6:00 PM (IST).
Once your return request is reviewed and approved, we will provide you with detailed return instructions, including the return shipping address, if applicable.
Please do not send any product without prior approval, as unauthorized returns may be refused or returned to the sender.
Damages and issues
Please inspect your order immediately upon delivery. If the item is defective, damaged during transit, or you have received the wrong product, please contact us so we can evaluate the issue and resolve it promptly.
Please report any damage or missing items within 48 hours of delivery. Please retain the original product packaging until your return request has been resolved.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Products purchased during promotional offers are eligible for return only in accordance with this Return & Refund Policy.
Return Shipping
If the return is due to a manufacturing defect, damaged product, or our error, PraVi Nation will bear the return shipping cost.
If the return is requested for reasons other than our error (where applicable), the customer may be responsible for return shipping charges.
Order cancellation
Orders may be cancelled before dispatch. Once an order has been dispatched, cancellation requests may not be accepted.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@pravinationstore.in.